FAQs

Do I need to go the Chapter office for the Marketing Plan release?

No – access the Marketing Plan at www.shopcaioc.org on 11/12 at 9 am!

Do I need a lottery number?

No.  Use the Member Access Code.

Do I get what I pay for?

Yes. You get what you pay for in full using a credit card on the new e-commerce site.

What if I want to pay with a check?

Contact events@caioc.org after November 12 – events will be reserved for Members who have paid in full on this new e-commerce site.

My credit card won’t approve an amount over $500, what do I do?

As discussed in our training in October, before the 11/12 release, coordinate with your decision maker/accounting team to arrange use of a credit card with a larger limit for the opportunities you intend to buy.  Events will be reserved for Members who have paid in full using a credit card on the e-commerce site.

I’m a small organization and can’t spend a lot at once, what do I do?

Please pay for what your budget allows you to buy on November 12.

We will release July-December 2021 luncheons at a future date so that we can even the playing field for Member organizations of different sizes and budgets.

Can I buy as many luncheon events as I want?

Yes. You will get what you pay for in full. Note: for Q1, we will have Couch Connects online, no live luncheons. We will release on 11/12 luncheons/symposium from April 1 to June 30. July 31 to December 31 luncheons will be released online in early 2021.

I have a credit with CAI-OC, what do I do?

Your own account/check out confirmation will automatically deduct your discounted amount when you use the e-commerce site. Use the Member number (sent to the primary Member of your organization on 11/2).

I paid for a luncheon in November 2020 or December 2020 and asked it to be transferred to 2021, what do I do?

Nothing, these have been reserved for you. Remaining November 2021/December 2021 luncheon exhibitor tables/marketing opportunities will be released on the e-commerce site at a future date, not on 11/12/20.

Who will get/who got the 2021 Marketing Plan catalog/book?

The primary CAI National member contact for your organization will be sent it by e-mail on 11/2.  Contact brandon@caioc.org if you have membership-related questions.

I don’t know who the primary member contact is, what do I do?

Between now and 11/10, contact brandon@caioc.org to ask who the primary CAI National member contact is for your organization.

I didn’t renew my membership in time for the release, what do I do?

Renew your membership at CAI National ASAP and e-mail brandon@caioc.org. In preparation for our November 12 release, we ran the Member roster on 10/31 and Members in good standing (no delinquent/unpaid invoices) are eligible to participate in the 2021 Marketing Plan.

Do I use the e-commerce site to buy ads in the Membership Directory or OC View?

No, CAI-OC contacted Members in late September/October for this process and we are now laying out the 2021 Membership Directory and working on the January/February 2021 OC View.  You can buy ads in future OC View issues by e-mailing christine@caioc.org.

Is my organization in good standing/can we participate in the 2021 Marketing Plan?

If your organization had an outstanding balance, your organization received multiple e-mails and/or phone calls from CAI-OC since March 2020 in an attempt to collect payment for any outstanding invoice/s. If we didn’t hear back from you and/or you didn’t pay for the balance, you are not in good standing and cannot participate in the 2021 marketing plan.

Can I buy more events on or after 11/12?

Yes, use the Member number you got on 11/2 and any events you pay for in full with a credit card using the e-commerce site will be reserved for you. You can keep coming back and buying multiple events on 11/12.

How do I know if there are opportunities left for an event?

We have listed the limits and the event will “Sold Out” at the bottom.

I want to start reserving my events but need to talk with my team before paying for it, what do I do?

You can keep the items on your cart but remember, only those paid for in full using the e-commerce site will be considered reserved. That means, until you pay for it, you may lose that opportunity to another Member.

What if I buy on 11/12 and need to cancel or request a refund?

Contact events@caioc.org ASAP.  Administrative fees will apply for canceling an event after it has been purchased.  Please review the Marketing Plan catalog and know what you would like to buy to avoid administrative fees that you will be charged for.  Refunds will be processed manually and due to outsourced accounting and our check signing process, can take up to 30 business days.

Can I logon to the e-commerce site before 11/12?

No.

Can I logon to the e-commerce site after 11/12?

Remember, first come, first serve. Event opportunities may sell out quickly.

Are all live luncheons being released on 11/12?

No, only live luncheons through 6/30/20 plus all social events will be released on 11/12. This is to give all Members of all sizes/budgets and opportunity to participate.

Are you going to have live luncheons in 2021?

Yes, starting in April 2021. The health and safety of our Members, Staff and industry are important to us and our Board of Directors has decided to go live in late Spring 2021, subject to California laws. We will look at hosting a test and limited live event in Q1, stay tuned for that information.

What if I bought a live event and we’re still not allowed to gather by the date of the event?

Our Chapter team will contact you for options to transfer your marketing opportunity to a later event, a virtual opportunity, roll over to 2022 and if you request it, give you a refund. Note that refunds will be done manually and can take at least 30 days to process.

What if I have questions on 11/12?

Click on the LiveChat feature or e-mail events@caioc.org.

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